Refund and Cancellation Policy
How refunds, cancellations, and support requests work for LuJ AI Radar memberships, credits, and digital services.
Policy summary
Digital services cannot always be returned like physical goods once access is granted or credits are consumed. We do review duplicate charges, missing access, clear technical failures, and legally required refunds.
Refunds we may approve
- Duplicate charges or clearly incorrect charges.
- Payment succeeded but membership, credits, or the purchased digital service were not activated, and we cannot fix the issue within a reasonable time.
- Server-side failures that caused credits to be deducted or made the purchased service unavailable.
- Refunds required by applicable law.
Refunds usually not available
- GPTimage2 credits that were successfully consumed and produced a generation result.
- Membership periods where paid boards, paid data, downloads, or other digital benefits were accessed or used.
- Dissatisfaction caused by prompt wording, creative direction, third-party model output, or personal preference.
- Accounts restricted for violating the Terms of Service, abusing the service, or bypassing access controls.
How to request a refund
When possible, email support@lulujai.com within 7 days of payment and include your account email, order time, purchased item, and a short description of the issue. Do not send full card numbers, verification codes, passwords, or API keys.
Cancellation or card changes
Current Waffo after-sales handling is support-managed. For billing, refunds, cancellation, or card changes, contact customer support by email. The public site does not expose one-click refund, cancellation, card-change, or billing-portal controls.